The investment in the Carrier NI premises at Hillsborough, has not only met the business’s growing capacity needs, but has contributed to the Company’s continued success in other areas. The Hillsborough site has enhanced working conditions for staff and offers a welcoming customer interface with modern reception area, canteen and waiting room facilities. Indeed, these new premises have been rewarding for Carrier NI’s enthusiastic team, whose customer commitment is evidenced by a first-time fix rate exceeding 96% and a breakdown response time of less than 90 minutes anywhere in Northern Ireland.
Over the years the Carrier NI franchise has grown in resource, now boasting six service vans and a total staff of 14, including 10 refrigeration engineers and a team of administrative staff. Vincent Marmion, Manager of Carrier NI, has long been an asset to the Northern Irish arm of the TSS business, with over 15 years of dedication to the Company.
Carrier NI is committed to the existing and future talent of the business, using a combination of traditional Apprenticeships working with the local Further Education Colleges, and training that is available via a dedicated Carrier Transicold UK training school in Liverpool, which all Carrier NI Engineers attend regularly for product and service training.
Because of his long service, Vincent is a constant in the business, providing customers and staff alike with an approachable and consistent point of contact. His years of dedication to continual improvement have resulted in the recent dealer award, but are also evident in his everyday relationships with customers. With a maintenance contract portfolio that has grown by 75% in the last two years, it is obvious that customers are feeling the benefits of the improvements made.
Indeed, one customer, Brian Beattie of temperature-controlled logistics provider, McCulla (Ireland) Ltd, had this to say: